The Chartered Institute of Marketing is committed to upholding your privacy and taking care with your personal data as a valued member, customer and user of this website.
Collection of data
The Chartered Institute of Marketing (CIM) is committed to respecting the personal data you supply to us. The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such data will be accurate, complete and kept up to date. Whenever personal data is obtained from you, you will have access to information as to how that data will be used.
Use of data
Members, Studying Members, Affiliate Members (will now be referred to as ‘members’) and Associates
Your personal data will enable The Institute to keep you updated with relevant information which forms part of your package of membership benefits. Our communications with you may be via post, telephone or email, and may originate from The Institute Moor Hall or our regional branches and interest groups. Visitors to The Institute’s web sites may receive communications via their own personal workspace on the site.
We will not disclose your details to third-parties, unless you specifically opt-in to this type of mailing.
You will always be entitled to opt-out of receiving a chosen communication by contacting Membership Services.
The Institute’s communications are an integral part of keeping you informed and may include interesting and relevant business information from third parties that we think might be relevant and interesting.
The information we collect will only be used for the purposes for which they are originally submitted. For example, we will contact you if you have submitted a request for information to us and supplied your contact details for this purpose. We will not retain your details for future mailings, unless you specifically opt-in to this type of mailing.
Neither, will we disclose your details to third-parties, unless you specifically opt-in to this type of mailing.
You may choose not to receive The Institute’s communications by contacting our membership services team.
As a marketing driven organisation we may use the information you provide to assist us with database profiling. This is aimed at improving the quality of products and services offered to you.
The Institute uses data for testing purposes to ensure that its IT system for processing that data is working properly.
The Institute respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
The Institute has instigated a formal process to manage requests for access to the data we hold about you. However, in the first instance we encourage you to contact a member of staff to discuss and resolve any concerns you may have relating to the use/acquisition of your data.
In some circumstances we may be unable to provide you with your personal data, for example, if it compromises the confidentiality of a third party e.g. we are unable to provide candidates with copies of their marked examination scripts. However, The Institute offers a comprehensive examination feedback service (for details please contact our membership services team.
Publication of personal data
As part of your relationship with The Institute we have a policy of transparency with regard to your membership status and examination success. This will include the publication of the names of Chartered Marketers both in print and on The Institute’s web site. Individual examination grades will be made available to the examinee, your branch and the relevant Accredited Study Centre only.
The Institute’s branches/interest groups
To ensure we provide our members with a local, personalised service, membership data will be passed from The Institute Moor Hall to regional branches/interest groups and vice versa. If you advise us of a new mailing address, The Institute Moor Hall will share your membership data with the relevant branch.
This information will be used by The Institute to provide additional membership benefits either via mail, phone, email or fax. Any concerns regarding your data and The Institute branches should be addressed to our membership services team.
The Institute is committed to the principles of data protection and will carry out its business in the spirit of the Data Protection Act 1998.
To deliver this, The Institute has appointed a data protection officer responsible for the processing of personal data:
Data Protection Officer
The Chartered Institute of Marketing
The Institute has notified the Information Commissioner regarding the possible uses of personal data. This listing can be found on the Information Commissioner’s Office website (see related websites) under both CIM Holdings Limited and The Chartered Institute of Marketing.
Should you require further information regarding your rights under the Data Protection Act 1998, this may be obtained from:
Information Line: +44 (0) 1625 545745
Fax number: +44 (0) 207 217 4160
The content of this site and content of sites linked to and from this site are provided ‘as is’ and ‘as available’, without warranties of any kind.
The Institute does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.
The Institute does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.
The information on this website does not necessarily reflect the views and opinions of the Institute. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by the Institute and we are not responsible for the contents thereof.
Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.
You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring the Institute into disrepute or ridicule.
You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
You agree to defend, indemnify and hold the Institute and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.
Copyright and Trade Marks
The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights.
As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.
No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to the Institute.
Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.
All trade marks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.
On certain parts of this website we may require you to register and provide certain information about yourself and where you do this you agree to:
Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the “Registration Data”)
Maintain and promptly update the Registration Data (by sending an appropriately worded email to the membership services team) to keep it true, accurate, current and complete.
If you send any text, images, audio or other content to this website you accept that the files sent, and all rights therein, become the sole property of the Institute and that we shall have the right to use that content in perpetuity, throughout the world, in all known and discovered mediums and for all purposes and we shall have the right to make it available to the public on this website and otherwise. All material must comply with the rules on User Content Pages, set out below. We may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to us.
User Content Pages – Rules of Acceptable Use
Any discussion forums or pages of the website where you are capable of posting material are provided for your private and non-commercial use and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the website that is inconsistent with those stated purposes is strictly prohibited. Your use of these forums and the website generally is subject to the following terms which, by your use of the forums and the website, you are deemed to accept (and which amount to a non-exhaustive list of prohibited acts):
- You may not use obscene or offensive language.
- You may not place on the website any material which is defamatory, abusive, discriminatory or hateful or which applauds, encourages or entices abuse, discrimination or hate.
- You may not post any material on the website which has been disclosed to you in confidence or which, by its nature, is confidential.
- You may not post any material on the website which compromises the privacy or security of anyone other than yourself.
- You may not place on the website any material which may encourage criminal conduct or which may give rise to civil liability, or which is otherwise unlawful.
- You may not place on the site any material, including images, belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it.
- You may not place on the site, or link to a third party site, any material where the use by the Institute, or any third party licensed or permitted by the Institute, will give rise to any third party claims.
- You may not place any links on the website where those links take users to unlawful material or material that contravenes these Rules of Acceptable Use.
- You may not place on the website advertisements nor make commercial solicitations nor use the website for any commercial purposes (which would include using the website to promote or encourage the sale of your goods/services).
- You may not place on the website any material that authorises, enables or encourages the dissemination of junk mail or chain letters.
- You grant the Institute the unrestricted right to use, reproduce, translate and distribute any material you place on the site.
Whilst we do not pre-screen submissions placed on our online forums, we do have the right (but not the obligation) at our sole discretion to review, edit, move or delete any material submitted to our online forums.
The Institute accepts no responsibility for any statements, material or other submissions placed on our online forums by you or any third party, or for any loss or damage resulting from your breach of these Rules of Acceptable Use.
You agree to indemnify the Institute, its associated companies and its representatives and employees from any and all damages, claims and liabilities (including legal fees) and expenses of any kind which arise from your actions, statements, contributions or other submissions to our online forums, from any unauthorised use of material obtained from our online forums or otherwise from your breach of our Rules of Acceptable Use.
Profile images can include a personal portrait or other non-offensive and non-copyright content, for example, company logos are not permitted. Inappropriate images will result in your forum account being suspended.
Removal of content
We will not view or edit or pre-screen any contribution that you or anyone else make to the forums or to the website generally and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that we are responsible for having made it available on the website.
We, and others that we designate, shall have the right (but not the obligation) at our sole discretion to suspend your forum account, refuse or remove any content that is posted to, or available on, the forums or the website without the need to give any reasons for doing so.
If you object to the publication of any material placed on our online forums (or anywhere else on this website) please let us know by contacting the CIM Surrey Branch Chair and we will take whatever action we deem appropriate.
The Institute hyperlink policy
Linking to our website
We welcome both ‘hot links’ and ‘deep links’ to this website. You may not display the contents of our website (or any page from it) or allow it to be displayed surrounded or framed or otherwise surrounded by material not originating from us without our consent. If you would like to license our material, please contact the CIM Surrey Branc Chair.
Linking to third party websites
The following policy covers all web sites owned and developed by the Institute.
External hyperlink approval should be sought from our the CIM Surrey Branch Chair for acceptance and assessment.
All links will open up into a separate window and not within the frameset of The Institute’s sites. This is to prevent any inference that the Institute approves or has any business or ownership rights relating to the third party site.
Free text links
Free text links will be given to organisations that are mentioned in copy provided by either third parties (commissioned writers) or originally generated by the Institute.
If a third party has supplied original free content a link will automatically be given to the provider/owner of the content, once the content has been editorially approved.
On some occasions a logo hyperlink will be accepted, again this will need to be approved by the CIM Surrey Branch Chair. If the logo is used on the site, written permission must be sought from the third party. This will protect the Institute in terms of breach of copyright preventing any ambiguity between both parties. A written copy of express permission logo usage approval (letter or email accepted), detailing the usage rights of their logo, must be forwarded on to the Marketing team for reference purposes.
No links will be given to sites that include or promote the following:
- Political views
- Any criminal activity
- Direct Competitors to CIM Qualifications, Training, Membership and the Bookshop.
The Institute will portray a neutral stance on any views; hence no form of political alliance will be portrayed on any of the sites under its control. The information collected will be used for reference and the Institute’s web communication only. The data will not be submitted for marketing campaigns and distributed outside of the Institute.
Hyperlink disclaimer notice – all third parties will need to be made aware of the following:
Please note that that hyperlinks are given for information purposes only and there is no inferred recommendation as to the companies listed on the the Institute’s sites.
The Institute does not take any responsibility for the quality of service these organisations provide.
The Institute will reserve the right to remove any hyperlinks at any time without prior consultation with third parties.
Liability and Indemnity
Except as expressly provided for in these Terms and Conditions we shall not in any circumstances be responsible for indirect damages or loss of any kind, including loss of profit, business or revenue, arising out of or in any way connected with the performance or failure to perform these Terms and Conditions, breach of any express or implied term or warranty, or where the performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control, including without limitation fire, flood, lightning, civil commotion, malicious damage, compliance with any law or governmental order, accident to or breakdown of plant, machinery, utilities, computer servers, telecommunications networks or default of suppliers or subcontractors.
We do not seek to exclude or limit our liability for death or personal injury arising from our own negligence or for any fraudulent misrepresentation. Subject to this, our liability to you under these Terms and Conditions howsoever caused shall be restricted to the replacement of the item(s) or a full refund of the price as outlined above; our liability to you shall not exceed the total price charged for the items purchased.
If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
We reserve the right at any time to make changes to Terms and Conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.
These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.
Contracts formed between The Chartered Institute of Marketing and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.
The Chartered Institute of Marketing
Tel + 44 1628 427500
Fax + 44 1628 427499
CIM Holdings Limited is a wholly owned subsidiary of The Chartered Institute of Marketing. Contact details as above.
Registered in England and Wales
Company no: 2585613; VAT Registration no: GB302250913